Onninen customer service

Fill in this form if you have received wrong item or wrong amount of item. You need to fill in the following information:

• Customer number
• Order number
• Description of the issue
• Product number, product name and amount

Important
Please contact us about the deviation within 7 days from the day you received the item.

If you are going to report transportational damage, you have to enclose a copy of the transportation paper marked "damage/suspected damage of goods". The paper must be signed by both the delivery person and the receiver.

Go to digital form

If you have received one or more items that doesn't work correctly, you need to fill in a complaint.

The following information needs to be presented:

• Customer number
• Original order number
• How to you want your complaint to be handeled: credited for the item, a replacement item or rapair of the item?

Go to digital form

To be able to return a product the product must be bought at Onninen and be in its original box. The item must be undamaged. You have within 12 months to make the return.

We need you to fill in the following information:

• customer number
• Original order number or invoice number
• Product number and quantity

After you have submitted the form, we will create a return order and send you a verification. You are responsible for packing the item correctly for transportation and in fewest boxes possible. Remember to add the return confirmation you receive from us.

Your return will be picked up by our transportational service and you will get a signature on your transport papers. When your return arrives at our storage facility we will check the item(s) accoring to our sales and deliver conditions. If they are not salable for some reason, we will be contacting you. A credit note where cost for freight and return are substracted, will be sent to you afterwards.

The return process is regulated by Onninen's terms of sales and delivery. Items that are return to Onninen without an agreement upfront, will be sent back to you together with the cost of our return.

For more detailed information regarding return of in and out of stock goods, providable items and project items, please read the terms and conditons for sales and delivery, sections 16.

Go to form

Onninen have a dedicated department to assist you with the return of project goods and the closure of your own warehouse, i.e., larger quantities/volumes of goods.

NB!
The return process does not include goods invoiced directly by the supplier, where you as the customer have ordered items directly from them. In such cases, you are responsible for arranging the return with the supplier yourself.

Before contacting us, please have the following ready:

• Project customer number
• Important! Returns of project goods must be made continuously, preferably monthly or quarterly, to ensure that the goods are sellable and not discontinued from our warehouse/supplier.

Further process

1. You contact the returns department (Express stores cannot be used for this)
2. The returns department sends you a complete overview of the goods withdrawn for the project.
3. You review the overview, note the quantities and items you wish to return, and send the updated list back to us.
4. The returns department creates a return order and sends you a return order confirmation.
5. You pack the goods securely in the minimum number of packages, separating stock items from special-order items. The return order confirmation must accompany the goods.
6. Our carrier picks up the return from you by appointment, and you sign the freight document. Special-order items are shipped directly from you to the supplier.
7. The returns department inspects the goods, restocks them, and follows up with the supplier if necessary.
8. The returns department will contact you if any items cannot be accepted.
9. You receive a credit note with freight costs and return fees deducted.

The return process is governed by Onninen general sales & delivery terms. Onninen reserve the right to return goods sent without a return agreement. These will be sent back to the customer, who will bear the freight cost.

Important: Returned goods must be sellable and delivered in their original packaging, and must be returned in the same!

Contact customer service
Use the return form here

You can send inquiries regarding project returns to retur@onninen.com

Or reach us by phone at 22 39 60 00

Drum return

Now you can finally register the return of cable drums digitally on kabeltrommel.no (external website). The website is now more simple and clear to use.

[Register your drum return her] (https://www.kabeltrommel.no/Actors/ReturnCustomer/SelfRegistrationCreate "Register your drum return here")

Benefits

• Easy scanning of drums to be returned
• Overview of drum prices
• Predictable final settlement
• Reuse of drums is good for the environment

Here you can read more about how to proceed